Diamond Ride

updated October 2014

The City's Dial-a-Cab or Diamond Ride program is a subsidized curb-to-curb cab service program designed to supplement travel means for persons with disabilities and those age 60 and older residing in Diamond Bar.

Read about the program modifications taking effect December 1, 2014

Requirements:

  • Proof of residency (i.e. valid Driver's License, DMV Senior ID Card);
  • Proof of age (i.e. valid Driver's License, DMV Senior ID Card, Birth Certificate); OR
  • Proof of disability (i.e. VA Document of Disability, DMV Disability Card, Social Security Disability Card, Doctor's Note with Diagnosis)

Service Areas

City Service Area #1
Fare $0.50 one-way - within Diamond Bar city limits

Service Area #2
Fare  $3.00 one-way
Non-medical trips within limited are bounded by Hacienda Blvd. to the west, Arrow Highway to the north; Central Avenue to the east; Imperial Highway to the south

Medical Facilities Service Area #3
Fare $1.50 one-way
Medical facilities within limited area bounded by the Foothill Fwy (210) to the north, Sierra Avenue to the east, San Diego Fwy (405), State Route 133, and Riverside Fwy to the south and the Long Beach Fwy (710) to the west

Medical Facilities, as defined by the American Medical Association (AMA), are facilities with licensed medical physicians.

Service Guidelines

  • Diamond Ride participants receive a total of thirty (30) one-way trips each month.
  • Transportation service is available 7 days a week, including holidays, from 7:00 a.m. to 8:00 p.m.
  • Travel to medical facilities outside the regular service hours (7:00 a.m. – 8:00 p.m.) is allowed only when special circumstances apply, such as fixed dialysis appointments.
  • A one-day advance reservation is required for all trips beginning or ending outside of Diamond Bar city limits.

Fare

  • The fare for trips anywhere within city limits is $.50 ($1 round-trip).
  • The fare for trips within the medical Facilities Service Area #3 is $1.50 ($3.00 round-trip).
  • The fare for trips to facilities outside the boundary is $1.50 to the medical facilities** boundary, plus a flat rate fee of $2.50 per additional mile.
  • Participants are able to make up to eight (8) one-way trips per month to malls outside Diamond Bar but within the service area #2. Trip fare is $3.00 ($6.00 round-trip).
  • Participants departing for or arriving from a trip can take advantage of six (6) one-way trips per year to the Fullerton Amtrak Station and the Ontario Airport for participants for the low fare of $10 per trip.

Reminders

  • Requesting specific drivers when reserving a trip is not allowed.
  • Participants must have valid Diamond Ride ID Card when traveling.
  • Participants are able to travel with a companion or guest, at no additional charge.
  • Participants are encouraged to share rides; it saves trips, money, and allows more individuals to take advantage of the service.(Example: If you and two of your friends are going shopping or to a restaurant, it counts as only one trip and you pay only one regular fare. At least two must be card holders with third riding as companion.)
  • If the cab does not arrive within 40 minutes of scheduled trip, the ride is free. During peak travel times (8-10am & 4-6pm) it is best to call in advance for a same-day reservation. Riders may call up to 2 hours in advance to schedule pick ups. Advance scheduling is also available for special needs requests (wheelchair-accessible cabs). 

To obtain a Diamond Ride identification card, or for more information about this service, call 909.839.7045. If you already have your Diamond Ride identification card and would like to schedule service, call 800.578.6555.

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Diamond Ride will be operating under modified guidelines, effective December 1, 2014. Following are the areas of the program that will change:

  • Same-day reservations may be made for all trips – Participants will no longer be required to make trip reservations 24 hours in advance. Same day reservations will be available for all trips.
  • New service area boundaries – The three current service area boundaries have been realigned and will now consist of two modified service areas, as follows.
    • Service Area 1: All trips within Diamond Bar City limits.
    • Service Area 2: Trips to medical facilities within an approximately 5 mile radius beyond city limits bounded by the San Bernardino Freeway (10) to the north, Ramona Avenue/Mills Avenue to the east, Imperial Highway/Carbon Canyon Road to the south, and Azusa Avenue to the west. This service area extends coverage for trips to Pomona Valley Hospital Medical Center and St. Jude Hospital/Medical Center in Fullerton.
  • Subsidy for all non-medical travel outside city limits eliminated - Travel to shopping destinations outside of city limits or a medical facility located beyond Service Area 2 boundaries will continue to be allowed but without program subsidy. For non-medical trips outside the City, participants will be charged a fare of $0.50 until reaching city limits, at which point the fare will convert to the standard per mile rate of $2.50 for all remaining travel. For medical trips beyond Service Area 2 boundaries, participants will be charged a fare of $1.50 until reaching the Service Area 2 border, at which point the fare will convert to the standard per mile rate of $2.50 for all remaining travel.

            Download a copy of the Diamond Ride Program Guidelines (effective December 1, 2014)